Privacy Policy
ELITE FLOORING GUYS
Effective Date: October 26, 2026
ELITE FLOORING GUYS ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our business, or requesting our services.
This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following information when you interact with us:
Full name
Phone number
Email address
Property address and project location
Details about your flooring or cabinet refacing project
Messages and other information you voluntarily provide
Basic website usage information, such as browser type, IP address, and pages visited, where collected by our website or service providers
2. How We Use Your Information
We use the information we collect to:
Respond to inquiries and service requests
Discuss project requirements and provide estimates
Schedule consultations and appointments
Communicate about ongoing or requested services
Provide customer support
Maintain business records
Improve our website and customer experience
Send marketing communications when you have provided the required consent
3. SMS Communications and Consent
If you voluntarily opt in to receive SMS messages from ELITE FLOORING GUYS, we may send text messages regarding your inquiries, appointments, estimates, project updates, and related customer service communications.
Marketing or promotional text messages may be sent only when you have separately provided the required consent.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at +1 (628) 299-6001.
Consent to receive marketing text messages is not a condition of purchasing our services.
4. Mobile Information and SMS Privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile phone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We may use service providers to facilitate communications and operate our business, subject to appropriate confidentiality and data protection obligations. SMS opt-in information is not provided to third parties for their independent marketing purposes.
5. Information Sharing
We may disclose information to trusted service providers who assist with website hosting, customer relationship management, communications, scheduling, or other business operations.
We may also disclose information when required by law or when necessary to protect legal rights.
We do not sell personal information.
6. Data Security and Retention
We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, or misuse.
We retain personal information only as reasonably necessary for business operations, customer service, legal obligations, and other legitimate purposes.
No method of electronic storage or transmission is completely secure.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with the site.
You may be able to manage cookies through your browser settings or available website privacy controls.
8. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
California residents may have additional privacy rights under applicable California privacy laws.
To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.
9. Third-Party Services
Our website may include links to external websites or use third-party communication tools. These providers may have their own privacy policies and practices.
We encourage you to review those policies when interacting with external services.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
11. Contact Us
For questions about this Privacy Policy or your personal information, contact:
ELITE FLOORING GUYS
3164 Western Ave
Sacramento, CA 95838
Phone: +1 (628) 299-6001
Email: info@elite-flooringguys.com